Troubleshooting

The following section describes common troubleshooting scenarios.

Stuck on Loading

Long loading may be caused by a number of reasons.

• MODLR data loads - While MODLR is performing tasks such as loading data into cubes the retrieval of data may become slowed. Consult with your MODLR instance admin to determine when loads occur so that you can work around these time if this becomes an issue.
• Large cards - If the card contains a lot of data the load may need more time to retrieve.
• User internet connection - When on a mobile network connection or a poor wifi connection the loading may take a long time due to slow internet speeds.

Error Log

Actions that fail or result in an error will be logged in the error log.

The MODLR PowerPoint add-in's error log can be accessed by navigating to the MODLR ribbon. Under the Settings section click on the Settings button. In the settings window click the Open Error Log button. This will open the MODLR PowerPoint add-in's error log in the default text editor. The date and time stamp of the error is recorded in the local time of the device being used with the most recent errors being able be found at the bottom of the file.

Add-in disappearing

If you have any issues using the plugin, especially after an update to Windows or PowerPoint, please try a clean installation of the plugin. This can be done by uninstalling the plugin then running the setup file again. Installation and Setup.

Still having issues?

Contact us through the support portal. Providing the MODLR add-in build number and the powerpoint file that is having issues will help us resolve your issues faster.